Macmillan Education

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onestopenglish

Frequently Asked Questions

How does Macmillan Education protect my data?

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What information should I send when I contact you?

We will need to following information to start investigating your case.

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What is onestopenglish?

Onestopenglish is the number one teaching resource site for English Language Teachers

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I am unable to sign into my onestopenglish account despite having the correct login details. Why?

This occurs when two or more computers are signed in with your account or when you have not logged out of a previous session.

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How do I purchase a subscription to onestopenglish?

If you wish to subscribe to onestopenglish, please go to the website and click Subscribe now.

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What happens if my onestopenglish renewal fails or if my credit card will expired/has changed?

If your renewal fails, you will receive an email giving you the option to re-enter your card details on the website.

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How do I manually renew my onestopenglish subscription?

If you wish to subscribe manually, please wait until your subscription has expired

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I would like to submit material to onestopenglish. How can I get my work published?

You can enter our Lesson Share and Warmers competitions and you could be a onestopenglish author of the future.

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Where are the audio files for the onestopenglish lesson plans?

The audio files for the lesson plans are under 'Downloads'.

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What are automatic renewals for onestopenglish?

Your subscription will automatically renew after each 12-month period.

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How do I play or download the onestopenglish audio files to my computer?

You can listen to the audio files in your browser by clicking on the links. 

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Which materials can I access for free on onestopenglish and which do I need to pay for?

As a registered onestopenglish user, you will be able to view four resources each month for free.

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How can I update my onestopenglish details?

To update your details, please go to "My Account."

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Where do I opt out of receiving emails from onestopenglish?

To unsubscribe from our newsletter, please go to ‘My Account' and untick the relevant box.

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How do I subscribe with a Onestopenglish PrePay code?

Please note that we are no longer selling onestopenglish PrePay codes. However, if you previously purchased a code but haven't yet activated it, you can still do so on the website.

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I would like to print out onestopenglish materials to use with my class. Can you grant me permission to do this?

Yes, you can print out onestopenglish materials to use with your class.

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I would like to put some of your onestopenglish materials on my own site. Can I do this?

Onestopenglish resources are for personal use only.

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How can I get my onestopenglish receipt?

If you purchase your individual or institutional subscription directly on the onestopenglish website

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