I cannot install the software. What do I do?
Possible causes of incomplete installations and what to do.
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I would like to buy Macmillan Education titles in my country. Where can I find the list of bookstores who stock your titles?
You can find a list of distributors for your country here.
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How do I purchase the class audio?
How to purchase class audio.
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I have spotted a potential error in your book. How should I report it to you?
Please let us know if you spot a potential error in one of our titles.
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Some of our books come with a key, what does this mean?
For some of our titles, there are two versions of the book: with key and without key.
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I see a message with ‘This CD-ROM is not approved’. What should I do?
Steps to follow when you see "This CD-Rom is not approved" error message.
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I have lost my CD-ROM / I have damaged my CD-ROM. Can you offer me a replacement?
We are not able to offer you a replacement if you have lost or damaged your CD.
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My anti-virus is not allowing me to install the product. What can I do?
Steps to follow when your anti-virus software stops you from installing the product.
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How do I find my access code?
You will find your access code printed on the inside cover of your book or booklet.
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My computer does not have a CD/DVD-ROM drive. Can you send me the files?
Information on using your CD ROM.
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How do I activate my access code as a new user on macmillaneducationeverywhere.com?
How to activate your code as a new user.
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How does Macmillan Education protect my data?
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How do I register my Online Workbook?
Steps to register to the Online Workbook.
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Why am I unable to access the Online Workbook?
Reasons why you are unable to access the Online Workbook.
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How do I activate my access code as an existing user on macmillaneducationeverywhere.com?
How to activate your code as an existing user.
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As a student, how do I join a class on the Digital Student's Book?
How to join a class on the DSB.
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What should I do if I forget my login details for macmillaneducationeverywhere.com?
How to retrieve your log in details.
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As a teacher, how do I create a class for the Digital Student's Book?
Instructions to create a class for the DSB.
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What are the desktop system requirements?
Desktop system requirements for macmillaneducationeverywhere.com
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How do I confirm my account on macmillaneducationeverywhere.com?
How to confirm your account.
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How do I log out of the app?
How to log out of the app for the Digital Student's Book.
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How do I update my scores if I am working offline on the app?
Instructions to update scores whilst working offline.
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As a teacher, how do I edit a classroom?
Select the My Students tab and click on the Edit classroom icon located on the side toolbar.
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As a teacher, how can I view my students’ progress on the Digital Student's Book?
Instructions to view your students' progress on the DSB.
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What are the mobile system requirements?
System requirements for mobile devices for macmillaneducationeverywhere.com
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I have the Premium Book Pack and I have already registered for the Resource Centre, how do I access the Online Workbook?
Access to the Online Workbook with the Premium Pack book.
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How can I join a class on the Online Workbook?
Steps to join a class on the Online Workbook.
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What are the system requirements for my Online Workbook?
System requirements for the Online Workbook
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As a student, where can I see my answers on the Online Workbook?
Steps to see your answers on the Online Workbook.
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As a teacher, how can I create a class to track my students’ progress on the Online Workbook?
How to create a class on the Online Workbook.
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As a student, where can I see my scores on the Online Workbook?
How to find scores.
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Why are some activities locked on the Online Workbook?
Locked activities on the Online Workbook.
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What is the difference between “View” and “Download”?
Please see below for the difference between the "View" and "Download" options.
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What does the lock icon mean on the Online Workbook?
Steps to use the lock icon on the Online Workbook.
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How do I see my class and students’ progress and scores on the Online Workbook?
Steps to view your students' progress and scores.
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As a student, how can I see the correct answers when I have submitted my activity on the Online Workbook?
How to see the correct answers as a student on the Online Workbook.
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As a teacher, how can I see the correct answers when I have submitted my activity on the Online Workbook?
Viewing the correct answers as a teacher on the Online Workbook.
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What information should I send when I contact you?
We will need to following information to start investigating your case.
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Where can I view and edit my personal information on the Online Workbook?
How to change your personal information.
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What are the System Requirements for the Resource Centre?
Desktop system requirements for Digital Student’s Book, Online Workbook and Teacher’s Presentation Kit.
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How do I download the Resource Packs?
Click “Download” to access your Resource Packs.
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How do I uninstall the offline app?
How to uninstall the offline app.
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Is the application compatible with macOS Catalina (10.15)?
At present, the application is not compatible with this operating system.
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Is the CD/DVD compatible with macOS Catalina (10.15)?
At present, the CD/DVD is not compatible with this operating system.
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