Macmillan Education

Help with your product
Find popular troubleshooting and how-to resources

IELTS Introduction

IELTS Introduction with the accompanying skills book is designed to prepare ambitious lower level students for the IELTS exam using a guided, step-by-step approach.

Frequently Asked Questions

I cannot install the software. What do I do?

Possible causes of incomplete installations and what to do.

Click here to see the article

I would like to buy Macmillan Education titles in my country. How can I do it?

You can find a list of distributors for your country here.

Click here to see the article

How do I purchase the class audio?

How to purchase class audio.

Click here to see the article

I have spotted a potential error in your book. How should I report it to you?

Please let us know if you spot a potential error in one of our titles.

Click here to see the article

Some of our books come with a key, what does this mean?

For some of our titles, there are two versions of the book: with key and without key.

Click here to see the article

I have lost my CD-ROM / I have damaged my CD-ROM. Can you offer me a replacement?

We are not able to offer you a replacement if you have lost or damaged your CD.

Click here to see the article

My anti-virus is not allowing me to install the product. What can I do?

Steps to follow when your anti-virus software stops you from installing the product.

Click here to see the article

My computer does not have a CD/DVD-ROM drive. Can you send me the files?

Information on using your CD ROM.

Click here to see the article

How does Macmillan Education protect my data?

Click here to see the article

What information should I send when I contact you?

We will need to following information to start investigating your case.

Click here to see the article