Macmillan Education

Help with your product
Find popular troubleshooting and how-to resources

Discover with Dex

To improve your experience and make it easier to find and access your digital components we recommend you access them on Macmillan Education Everywhere.
Just go to www.macmillaneducationeverywhere.com and log in using your existing details or register.
Please note that we will be shutting down the Macmillan Young Learners Portal in a few weeks. During the week commencing 19th October, you will be automatically redirected to www.macmillaneducationeverywhere.com when accessing http://www.macmillanyounglearners.com/dex/en

Please click here to view our helpful video tutorials to get started or contact us if you have any questions.


Discover the world through English with Dex

Discover with Dex is an award winning, 3-level pre-primary course teaching English through fun and discovery. Dex, the friendly dinosaur, will become childrens best friend as he brings magic and play into the classroom.

 

Frequently Asked Questions

I cannot install the software. What do I do?

Possible causes of incomplete installations and what to do.

Click here to see the article

I would like to buy Macmillan Education titles in my country. How can I do it?

You can find a list of distributors for your country here.

Click here to see the article

How do I purchase the class audio?

How to purchase class audio.

Click here to see the article

I have spotted a potential error in your book. How should I report it to you?

Please let us know if you spot a potential error in one of our titles.

Click here to see the article

Some of our books come with a key, what does this mean?

For some of our titles, there are two versions of the book: with key and without key.

Click here to see the article

I see a message with ‘This CD-ROM is not approved’. What should I do?

Steps to follow when you see "This CD-Rom is not approved" error message.

Click here to see the article

How do I find my access code?

You will find your access code printed on the inside cover of your book or booklet.

Click here to see the article

I have lost my CD-ROM / I have damaged my CD-ROM. Can you offer me a replacement?

We are not able to offer you a replacement if you have lost or damaged your CD.

Click here to see the article

How do I register as a new user on macmillaneducationeverywhere.com?

How to register as a new user.

Click here to see the article

My anti-virus is not allowing me to install the product. What can I do?

Steps to follow when your anti-virus software stops you from installing the product.

Click here to see the article

My computer does not have a CD/DVD-ROM drive. Can you send me the files?

Information on using your CD ROM.

Click here to see the article

How does Macmillan Education protect my data?

Click here to see the article

How do I activate my access code as an existing user on macmillaneducationeverywhere.com?

How to activate your code as an existing user.

Click here to see the article

What should I do if I forget my login details for macmillaneducationeverywhere.com?

How to retrieve your log in details.

Click here to see the article

How do I access my resource for the first time for Macmillan Education Everywhere?

To access the resource you will need to register and download the MEE App.

Click here to see the article

What information should I send when I contact you?

We will need to following information to start investigating your case.

Click here to see the article

How do I register for the MEE app?

Steps to register for the MEE app.

Click here to see the article

How do I confirm my account on macmillaneducationeverywhere.com?

How to confirm your account.

Click here to see the article

What are the desktop system requirements?

Desktop system requirements for macmillaneducationeverywhere.com

Click here to see the article

What are the tablet system requirements?

System requirements for tablet devices for macmillaneducationeverywhere.com

Click here to see the article

Why can't I access my resource on the MEE app?

Steps to follow if you cannot access your MEE app resources.

Click here to see the article

How do I recover my username and/or password for the MEE app?

Steps to recover your username and/or password.

Click here to see the article

What are the system requirements for the MEE app?

System requirements for the MEE app

Click here to see the article

How do I remove a resource on the MEE app?

Steps to remove a resource on the MEE app.

Click here to see the article

How do I install the MEE app on Linux?

Instructions on how to install the MEE app on Linux.

Click here to see the article

How do I register as a minor?

In most countries you are considered a minor if you are under 13. When registering, you will need to enter your parents/guardian email address.

Click here to see the article

Is the CD/DVD compatible with macOS Catalina (10.15)?

At present, the CD/DVD is not compatible with this operating system.

Click here to see the article

Video tutorials on ‘How to register an account on Macmillan Education Everywhere’

Please find below video tutorials on how to register an account on Macmillan Education Everywhere

Click here to see the article

What courses can now be found on the MEE portal?

Courses that can be found on the MEE Portal

Click here to see the article

When will the Macmillan Young Learners Portal shut down?

This FAQ confirms the date the Young Learners Portal will be shut down.

Click here to see the article

What’s new?

This FAQ explains what is new for the Macmillan Young Learners Portal

Click here to see the article

I used to access information on your Young Learners courses on the Young Learners Portal where do I go to find information about courses that I may be interested in?

How to find information on courses you may be interested in

Click here to see the article

I used to access my courses on the Young Learners Portal how do I find the courses I am subscribed to?

Steps to find your courses on the MEE Portal

Click here to see the article

I used to access my course on the Young Learners Portal can I now use my existing login credentials for the MEE portal?

Login credentials for MEE Portal

Click here to see the article

I used to access my courses on the Young Learners Portal what content has changed?

This FAQ highlights content changes for the Macmillan Young Learners courses

Click here to see the article

Where is my test builder?

Where to find test builders on the MEE Portal

Click here to see the article