Macmillan Education

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Brainwave

Blended learning for primary school children
Brainwave is a six-level, American-English primary series that offers a blended solution with a rich variety of print and digital components.
 

Frequently Asked Questions

I cannot install the software. What do I do?

Possible causes of incomplete installations and what to do.

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I would like to buy Macmillan Education titles in my country. Where can I find the list of bookstores who stock your titles?

You can find a list of distributors for your country here.

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How do I purchase the class audio?

How to purchase class audio.

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I have spotted a potential error in your book. How should I report it to you?

Please let us know if you spot a potential error in one of our titles.

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Some of our books come with a key, what does this mean?

For some of our titles, there are two versions of the book: with key and without key.

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I see a message with ‘This CD-ROM is not approved’. What should I do?

Steps to follow when you see "This CD-Rom is not approved" error message.

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I have lost my CD-ROM / I have damaged my CD-ROM. Can you offer me a replacement?

We are not able to offer you a replacement if you have lost or damaged your CD.

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My anti-virus is not allowing me to install the product. What can I do?

Steps to follow when your anti-virus software stops you from installing the product.

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How do I register as a new user on macmillaneducationeverywhere.com?

How to register as a new user.

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My computer does not have a CD/DVD-ROM drive. Can you send me the files?

Information on using your CD ROM.

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How does Macmillan Education protect my data?

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How do I activate my access code as an existing user on macmillaneducationeverywhere.com?

How to activate your code as an existing user.

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As a student, how do I join a class on the Digital Student's Book?

How to join a class on the DSB.

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What should I do if I forget my login details for macmillaneducationeverywhere.com?

How to retrieve your log in details.

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What information should I send when I contact you?

We will need to following information to start investigating your case.

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As a teacher, how do I create a class for the Digital Student's Book?

Instructions to create a class for the DSB.

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How do I confirm my account on macmillaneducationeverywhere.com?

How to confirm your account.

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What are the desktop system requirements?

Desktop system requirements for macmillaneducationeverywhere.com

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How do I log out of the app?

How to log out of the app for the Digital Student's Book.

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As a teacher, how can I view my students’ progress on the Digital Student's Book?

Instructions to view your students' progress on the DSB.

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As a teacher, how do I edit a classroom?

Select the My Students tab and click on the Edit classroom icon located on the side toolbar. 

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What are the tablet system requirements?

System requirements for tablet devices for macmillaneducationeverywhere.com

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How do I update my scores if I am working offline on the app?

Instructions to update scores whilst working offline.

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How long will my subscription last for?

Information on code duration.

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How do I activate my Brainwave teacher’s code?

These instructions give teachers information on how to activate codes

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Can I access my account from different computers?

Yes, you can.

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How do I know when my subscription will expire?

When you first activate your code, you will receive an email informing you of your subscription duration.

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As a teacher, what is the difference between Resource Pack and the Teacher’s Presentation Kit?

The differences between the Resource Pack and the Teacher’s Presentation Kit.

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How do I log in as a teacher to Brainwave?

As a teacher, you will get access to both the website for teachers and the websites for students. 

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I have forgotten my username or password for Brainwave. What should I do?

Resetting your Brainwave username or password (student/parent)

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How do I register as a minor?

In most countries you are considered a minor if you are under 13. When registering, you will need to enter your parents/guardian email address.

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As a teacher how do I create a class?

To do this, access your Gradebook and click on create class

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Do I need to be online to access the materials?

Yes, you will need to be online to access the materials.

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How does the gradebook work?

The Gradebook displays the final score of all the activities in Play Vocabulary, Play Grammar, Read and Listen.

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As a Student how do I join a Brainwave class?

Your teacher will need to give you the class password.

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How do I log in to Brainwave as a Student?

Link to help you login to Brainwave

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When I log in I don’t see my Brainwave product. Why is this?

Once you have entered your username and password, you will be presented with the above screen.

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Is the CD/DVD compatible with macOS Catalina (10.15)?

At present, the CD/DVD is not compatible with this operating system.

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How do I uninstall the offline app?

How to uninstall the offline app.

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My Brainwave DVD-ROM is not working with my Windows computer, what should I do?

We have created an update patch which may resolve common issues with Brainwave DVD-ROM on Windows 7/8.

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I used to access information on your Young Learners courses on the Young Learners Portal where do I go to find information about courses that I may be interested in?

How to find information on courses you may be interested in

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When will the Macmillan Young Learners Portal shut down?

This FAQ confirms the date the Young Learners Portal will be shut down.

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What’s new?

This FAQ explains what is new for the Macmillan Young Learners Portal

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What courses can now be found on the MEE portal?

Courses that can be found on the MEE Portal

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I used to access my courses on the Young Learners Portal how do I find the courses I am subscribed to?

Steps to find your courses on the MEE Portal

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I used to access my course on the Young Learners Portal can I now use my existing login credentials for the MEE portal?

Login credentials for MEE Portal

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I used to access my courses on the Young Learners Portal what content has changed?

This FAQ highlights content changes for the Macmillan Young Learners courses

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Where is my test builder?

Where to find test builders on the MEE Portal

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