I cannot install the software. What do I do?
Possible causes of incomplete installations and what to do.
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I would like to buy Macmillan Education titles in my country. How can I do it?
You can find a list of distributors for your country here.
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How do I purchase the class audio?
How to purchase class audio.
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I have spotted a potential error in your book. How should I report it to you?
Please let us know if you spot a potential error in one of our titles.
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Some of our books come with a key, what does this mean?
For some of our titles, there are two versions of the book: with key and without key.
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I see a message with ‘This CD-ROM is not approved’. What should I do?
Steps to follow when you see "This CD-Rom is not approved" error message.
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I have lost my CD-ROM / I have damaged my CD-ROM. Can you offer me a replacement?
We are not able to offer you a replacement if you have lost or damaged your CD.
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How do I register as a new user on macmillaneducationeverywhere.com?
How to register as a new user.
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My anti-virus is not allowing me to install the product. What can I do?
Steps to follow when your anti-virus software stops you from installing the product.
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My computer does not have a CD/DVD-ROM drive. Can you send me the files?
Information on using your CD ROM.
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How does Macmillan Education protect my data?
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How do I activate my access code as an existing user on macmillaneducationeverywhere.com?
How to activate your code as an existing user.
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As a student, how do I join a class on the Digital Student's Book?
How to join a class on the DSB.
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What information should I send when I contact you?
We will need to following information to start investigating your case.
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What should I do if I forget my login details for macmillaneducationeverywhere.com?
How to retrieve your log in details.
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As a teacher, how do I create a class for the Digital Student's Book?
Instructions to create a class for the DSB.
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How do I confirm my account on macmillaneducationeverywhere.com?
How to confirm your account.
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What are the desktop system requirements?
Desktop system requirements for macmillaneducationeverywhere.com
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How do I log out of the app?
How to log out of the app for the Digital Student's Book.
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As a teacher, how can I view my students’ progress on the Digital Student's Book?
Instructions to view your students' progress on the DSB.
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What are the tablet system requirements?
System requirements for tablet devices for macmillaneducationeverywhere.com
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As a teacher, how do I edit a classroom?
Select the My Students tab and click on the Edit classroom icon located on the side toolbar.
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How do I update my scores if I am working offline on the app?
Instructions to update scores whilst working offline.
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How long will my subscription last for?
Information on code duration.
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Can I access my account from different computers?
Yes, you can.
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How do I know when my subscription will expire?
When you first activate your code, you will receive an email informing you of your subscription duration.
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How do I register as a minor?
In most countries you are considered a minor if you are under 13. When registering, you will need to enter your parents/guardian email address.
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Is the CD/DVD compatible with macOS Catalina (10.15)?
At present, the CD/DVD is not compatible with this operating system.
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As a teacher how do I create a class?
To do this, access your Gradebook and click on create class
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How do I uninstall the offline app?
How to uninstall the offline app.
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Do I need to be online to access the materials?
Yes, you will need to be online to access the materials.
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How does the gradebook work?
The Gradebook displays the final score of all the activities in Play Vocabulary, Play Grammar, Read and Listen.
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What courses can now be found on the MEE portal?
Courses that can be found on the MEE Portal
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When will the Macmillan Young Learners Portal shut down?
This FAQ confirms the date the Young Learners Portal will be shut down.
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My Brainwave DVD-ROM is not working with my Windows computer, what should I do?
We have created an update patch which may resolve common issues with Brainwave DVD-ROM on Windows 7/8.
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I used to access information on your Young Learners courses on the Young Learners Portal where do I go to find information about courses that I may be interested in?
How to find information on courses you may be interested in
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What’s new?
This FAQ explains what is new for the Macmillan Young Learners Portal
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I used to access my course on the Young Learners Portal can I now use my existing login credentials for the MEE portal?
Login credentials for MEE Portal
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I used to access my courses on the Young Learners Portal how do I find the courses I am subscribed to?
Steps to find your courses on the MEE Portal
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I used to access my courses on the Young Learners Portal what content has changed?
This FAQ highlights content changes for the Macmillan Young Learners courses
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Where is my test builder?
Where to find test builders on the MEE Portal
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