I cannot install the software. What do I do?
Possible causes of incomplete installations and what to do.
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I would like to buy Macmillan Education titles in my country. Where can I find the list of bookstores who stock your titles?
You can find a list of distributors for your country here.
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How do I purchase the class audio?
How to purchase class audio.
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I have spotted a potential error in your book. How should I report it to you?
Please let us know if you spot a potential error in one of our titles.
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Some of our books come with a key, what does this mean?
For some of our titles, there are two versions of the book: with key and without key.
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I see a message with ‘This CD-ROM is not approved’. What should I do?
Steps to follow when you see "This CD-Rom is not approved" error message.
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I have lost my CD-ROM / I have damaged my CD-ROM. Can you offer me a replacement?
We are not able to offer you a replacement if you have lost or damaged your CD.
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My anti-virus is not allowing me to install the product. What can I do?
Steps to follow when your anti-virus software stops you from installing the product.
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My computer does not have a CD/DVD-ROM drive. Can you send me the files?
Information on using your CD ROM.
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How do I activate my access code as a new user on macmillaneducationeverywhere.com?
How to activate your code as a new user.
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How does Macmillan Education protect my data?
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How do I activate my access code as an existing user on macmillaneducationeverywhere.com?
How to activate your code as an existing user.
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As a student, how do I join a class on the Digital Student's Book?
How to join a class on the DSB.
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What should I do if I forget my log in details for macmillaneducationeverywhere.com?
How to retrieve your log in details.
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As a teacher, how do I create a class for the Digital Student's Book?
Instructions to create a class for the DSB.
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What are the desktop system requirements?
Desktop system requirements for macmillaneducationeverywhere.com
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I have forgotten my username or password for my Young Learners portal account, what can I do?
Steps to follow if you forget your username or password for your Young Learners account.
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How do I log out of the app?
How to log out of the app for the Digital Student's Book.
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How do I confirm my account on macmillaneducationeverywhere.com?
How to confirm your account.
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How do I update my scores if I am working offline on the app?
Instructions to update scores whilst working offline.
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How do I activate my access code on the Young Learners Portal?
Steps to activate your code on the Young Learners portal.
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As a teacher, how do I edit a classroom?
Select the My Students tab and click on the Edit classroom icon located on the side toolbar.
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As a teacher, how can I view my students’ progress on the Digital Student's Book?
Instructions to view your students' progress on the DSB.
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What are the mobile system requirements?
System requirements for mobile devices for macmillaneducationeverywhere.com
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What are the System Requirements for the Young Learners portal website?
System requirements for the Young Learners Portal website.
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How do I log into my Young Learners Portal account?
Steps to log into your account on the Young Learners portal.
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How long will my subscription last for?
Information on code duration.
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How do I activate my Brainwave teacher’s code?
These instructions give teachers information on how to activate codes
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What information should I send when I contact you?
We will need to following information to start investigating your case.
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Can I access my account from different computers?
Yes, you can.
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How do I know when my subscription will expire?
When you first activate your code, you will receive an email informing you of your subscription duration.
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Why is my Test Builder not working?
Steps to follow if you are unable to use the Test Builder.
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As a teacher, what is the difference between Resource Pack and the Teacher’s Presentation Kit?
The differences between the Resource Pack and the Teacher’s Presentation Kit.
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How do I log in as a teacher to Brainwave?
As a teacher, you will get access to both the website for teachers and the websites for students.
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I have forgotten my username or password for Brainwave. What should I do?
Resetting your Brainwave username or password (student/parent)
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As a teacher how do I create a class?
To do this, access your Gradebook and click on create class
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Do I need to be online to access the materials?
Yes, you will need to be online to access the materials.
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How does the gradebook work?
The Gradebook displays the final score of all the activities in Play Vocabulary, Play Grammar, Read and Listen.
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As a Student how do I join a Brainwave class?
Your teacher will need to give you the class password.
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How do I log in to Brainwave as a Student?
Link to help you login to Brainwave
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When I log in I don’t see my Brainwave product. Why is this?
Once you have entered your username and password, you will be presented with the above screen.
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How do I register as a minor?
In most countries you are considered a minor if you are under 13. When registering, you will need to enter your parents/guardian email address.
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How can I access the Brainwave Student website from the Young Learners Portal?
You can access the Student website by clicking on the ‘Student website’ tab on the course homepage.
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How do I uninstall the offline app?
How to uninstall the offline app.
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My Brainwave DVD-ROM is not working with my Windows computer, what should I do?
We have created an update patch which may resolve common issues with Brainwave DVD-ROM on Windows 7/8.
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