I cannot install the software. What do I do?
Possible causes of incomplete installations and what to do.
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I would like to buy Macmillan Education titles in my country. Where can I find the list of bookstores who stock your titles?
You can find a list of distributors for your country here.
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How do I purchase the class audio?
How to purchase class audio.
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I have spotted a potential error in your book. How should I report it to you?
Please let us know if you spot a potential error in one of our titles.
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Some of our books come with a key, what does this mean?
For some of our titles, there are two versions of the book: with key and without key.
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I see a message with ‘This CD-ROM is not approved’. What should I do?
Steps to follow when you see "This CD-Rom is not approved" error message.
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I have lost my CD-ROM / I have damaged my CD-ROM. Can you offer me a replacement?
We are not able to offer you a replacement if you have lost or damaged your CD.
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My anti-virus is not allowing me to install the product. What can I do?
Steps to follow when your anti-virus software stops you from installing the product.
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How do I find my access code?
You will find your access code printed on the inside cover of your book or booklet.
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My computer does not have a CD/DVD-ROM drive. Can you send me the files?
Information on using your CD ROM.
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How does Macmillan Education protect my data?
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I have forgotten my username or password for my Young Learners portal account, what can I do?
Steps to follow if you forget your username or password for your Young Learners account.
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How do I activate my access code on the Young Learners Portal?
Steps to activate your code on the Young Learners portal.
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What are the System Requirements for the Young Learners portal website?
System requirements for the Young Learners Portal website.
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What information should I send when I contact you?
We will need to following information to start investigating your case.
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How do I log into my Young Learners Portal account?
Steps to log into your account on the Young Learners portal.
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How long will my subscription last for?
Information on code duration.
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How do I access my teacher resources for English World?
Steps to access your English World teacher resources.
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Is the CD/DVD compatible with macOS Catalina (10.15)?
At present, the CD/DVD is not compatible with this operating system.
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My Bebop DVD-ROM is not working with my Windows computer, what should I do?
We have created an update patch which may resolve common issues with your Bebop DVD-ROM on Windows 7/8.
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