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How do I clear cache and cookies on my internet browser?

To clear cache and cookies on your internet browser, please follow the instructions below:

1. Hold Ctrl+Shift+Delete on a PC, or Command+Shift+Delete on a Mac, while your web browser is open.

2. Tick the 'Temporary Internet Files'/'Clear Cache' option from the pop up window and then click on Delete.

3. Once all the cache has been removed please close all of your internet windows and open a new one.

4. Go to your product’s website and try to log in again.


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