Macmillan Education

Support articles
The information you need at your fingertips

What are automatic renewals for onestopenglish?

When you first subscribe, you will be automatically opted in to our automatic renewal system. This means that your subscription will automatically renew after each 12-month period.

You will receive an email 21 days before your subscription is due to expire to remind you that the automatic will take place shortly. You will receive another email confirming the same  7 days before your subscription is due to expire to, as well as an email on the day your subscription is due to expire.

You will then receive an email to confirm that your subscription has been renewed and payment has been taken from your account.

If you wish to opt out of automatic renewals you need to contact the Customer Support team here.

* For practical reasons, you must contact us at least seven working days prior to your subscription expiry in order to ensure that your subscription is not automatically renewed.
 


Did you find this article helpful?

YesNo